Real-time fraud detection API with quality scores
Verify, standardize and correct customer inputs
Helps fight chargebacks and improve customer satisfaction
DOTS Order Validation, a real-time API web service, verifies and corrects customers’ details while cross-validating key data points to help identify potential fraud and chargeback risks. This service includes our industry-leading, address validation and correction service, ensuring that addresses are correct and deliverable. The service can be used to validate both Business-to-Consumer (B2C) and Business-to-Business (B2B) orders through a simple test type setting.
To help fight fraud, Order Validation provides an overall quality score from 0-100 by cross-checking the customer’s payment and shipping information, along with their phone number(s), email address and IP details. This comprehensive cross-checking enables companies to flag orders for further review, contact customers for corrections, cancel orders before service or products are supplied or simply ship with confidence. In addition to the overall quality score, each component is provided individual quality scores, so you can see exactly where there might be issues with the customer’s information and help them correct these issues, improving customer satisfaction and lowering costly shipping and support issues.