Customer Success Stories

Customer Success Stories
Irvine, California-based AdvancedWare Corporation uses DOTS FastTax to meet their customers’ eCommerce needs quickly and accurately.

"Service Objects’ commitment to providing outstanding service and support gives me the confidence to put their FastTax solution at the center of our customer implementations."

The City of Thomasville uses DOTS Address Validation data solutions to ensure new customer accounts are set up correctly and ensure the City meets state and federal regulations.

"Service Objects' Address Validation solutions run so seamlessly behind the scenes that we don't even think or worry about them. I can't remember when we had to call the support center for help."

Havertys uses several Service Objects' Contact Validation Services to ensure exceptional customer service and on-time home delivery.

"Implementing an address validation solution wasn't a decision we took lightly, especially because it had to go through our point of sale system. Through years of reliable service, it has been a fantastic decision. Everything just works."

ISCS uses DOTS Address Validation and Geocode US to add value to its insurance policy administration software.

"Address validation helps insurance companies reduce risk by verifying risk property location as well as ensure that insurance documents are received in a timely manner."

From generating maps to pilot recruitment, DOTS Address Validation helps Angel Flight West soar as efficiently as possible.

"Having accurate information for address and zip codes makes us more efficient and helps us serve more people with our donated dollars."

Case Study:
Leveraging the Power of Lead Validation

Leads are important for most companies. For some, they are critical. But for one of our customers, leads are their business: they provide their clients with primed leads that help generate billions of dollars of revenue, which involves mission-critical data quality needs for accurate leads that convert.

Quotes from our Customers

"I have been teaching law enforcement professionals for several years and one tool I always recommend to my students is Service Objects’ DOTS Geophone Plus, a telephone verification and reverse phone lookup API solution. There are many occasions during the investigative process when we only have phone numbers and need to quickly find additional information such as phone carrier or an address associated with a number. DOTS GeoPhone Plus is hands down the best product on the market and has the best accuracy rate of any of the solutions I have tried. I can’t recommend it highly enough."

- Michael Gordon
CEO, DataVeillance

"From Day 1, Service Objects reached out to me to find out what our project was and how they could help with the implementation of DOTS FastTax in our eCommerce application. They worked directly with the company building our website, enabling me to keep my involvement to a minimum. I was also very happy with the great customer service our account representative gave us."

- John Farkas
Director of IT, OmniSource United

"I could not be happier with your customer service, or your GeoPhone Plus product. My Account Executive, Jessica, was astute, personable, diligent, and accurate. It was her phone demeanor and ability to listen that quickly compelled me to work with her, rather than any of the other several sales people I contacted.

Aki, Service Objects’ Application Engineer, was careful not to force my needs into a preconceived box, but persevered to give me exactly what I needed. I am happy for the opportunity to render my sincere thanks to them."

- Jim
Owner, Parking Lot Store

"Bottle Rocket was faced with the challenge of updating and validating the contact records in our Customer Relationship Management (CRM) system. Since most commercial email services flag accounts with too many incorrect emails, we needed to ensure we had an updated email list before sending out any more online communications.

Service Objects’ DOTS Email Validation Service helped us ensure our contacts were accurate and up-to-date. The end result was nearly doubling the open rate in our latest e-mail campaign. The best part was how quick and easy the process was, and our updated list was returned to us in less than 24 hours!"

- Brice Praslicka
Marketing Coordinator, Bottle Rocket

"Our client, the Smithsonian, underwent a year long, extensive survey of visitors to their 15 museums to better serve their customers. Service Objects’ Demographics Plus played a valuable role in this project by providing additional insight by adding demographic data to the visitor survey database. The appended data helped facilitate additional analyses important to the Smithsonian project. I would definitely use Service Objects’ data quality solutions in future marketing research projects."

- Matthew Petrie
President, BDRC Americas

"I wanted to let you know how much your service has contributed to our operation. The address validation process has been a great help in a number of important ways. We've improved our mailing efficiency, and most importantly, the additional county information has opened up important opportunities for fund raising with foundations that only operate in specific counties."

- Stephan Fopeano
Angel Flight West

"In our efforts to help expand broadband coverage for rural locations, Great Plains Communications contacted Service Objects to help maximize our coverage according to the FCC's Alternate Connect America Model (A-CAM). We were using engineering firms to gather data on hard to find rural locations, but they were costly - as much as $15-$18 per location - and many of the results were inaccurate.

Service Objects worked with us to obtain the most precise results at a fraction of the cost we were paying the engineering firms. Their commitment to ensuring the accuracy of the location data they provided really showed, and they won the hearts of everybody at Great Plains. We are paying significantly less per address, and they helped us find 20% more locations than we thought were possible without driving our coverage areas.

Service Objects' is the only company we have found that has a financially backed guarantee to ensure the data we submit is HUBB compliant. None of the other engineering firms we engaged came close to providing the high level of service, cost-efficiency and data accuracy that we received.

To sum it up, the simplicity and cost effectiveness of Service Objects' A-CAM solution is incredible - they beat our expectations in every way."

- Rick Fitchhorn
CAD Manager, Great Plains Communications
IPA Asset Management, LLC

"One of the best decisions we made to increase productivity at IPA Asset Management was deciding to use Service Objects' Address Validation service. By connecting our system to Service Objects' API protocol, we prevent mistakes and duplications before they happen, helping us keep our efficiency flowing."

- David De Rosa​​
Principal, IPA Asset Management

"We use Service Objects’ FastTax to handle the complexities of California sales tax in our e-commerce system. It is very accurate - it’s basically ‘set it and forget it.’ We’ve never had a problem and are happy to have a solution that makes calculating sales tax so easy."

- Linda Baker
CTO, The Wyanoke Group

"I am very satisfied with how my customer service requests were handled. It was my first experience and every question I asked was answered quickly and clearly. I could not be more pleased."

- Val Aubry
Main Street Software and Computers, Inc.

"Thanks to your entire staff for all your help with my address validation project. From technical to business questions, I have never dealt with a more knowledgeable and helpful group. The product is excellent and the support is well beyond expectations."

- Bill Martin
Advent Software

"Delivering a pristine lead is critical in the online marketing and lead generation business. Service Objects has helped add value to the services we provide our clients by helping to ensure the quality of leads that are generated through our landing pages."

- Umut Vardar

"We were amazed that you were able to find any telephone numbers for the 20 year old data we submitted. Considering the age of the data, we were thrilled to get 20% matched to phone numbers!"

- Clark Workman
Crouser & Associates, Inc.

"My experience was great. I had to geocode a list of Rita evacuees staying here at the City of Richardson, since you return LAT, LONG with the list it was very easy for me to display it on a map using ArcGIS."

- Tarig Ahmed
Texas Information Services

"As has been our experience, the ordering process and service was exceptional. We only wish all third party data providers were as easy to work with as Service Objects."

- Tom Tempeny
Merchants Insurance Group