Customer Success Stories

"I have been teaching law enforcement professionals for several years and one tool I always recommend to my students is Service Objects’ DOTS Geophone Plus, a telephone verification and reverse phone lookup API solution. There are many occasions during the investigative process when we only have phone numbers and need to quickly find additional information such as phone carrier or an address associated with a number. DOTS GeoPhone Plus is hands down the best product on the market and has the best accuracy rate of any of the solutions I have tried. I can’t recommend it highly enough."

"From Day 1, Service Objects reached out to me to find out what our project was and how they could help with the implementation of DOTS FastTax in our eCommerce application. They worked directly with the company building our website, enabling me to keep my involvement to a minimum. I was also very happy with the great customer service our account representative gave us."

"I could not be happier with your customer service, or your GeoPhone Plus product. My Account Executive, Jessica, was astute, personable, diligent, and accurate. It was her phone demeanor and ability to listen that quickly compelled me to work with her, rather than any of the other several sales people I contacted.

Aki, Service Objects’ Application Engineer, was careful not to force my needs into a preconceived box, but persevered to give me exactly what I needed. I am happy for the opportunity to render my sincere thanks to them."

"Bottle Rocket was faced with the challenge of updating and validating the contact records in our Customer Relationship Management (CRM) system. Since most commercial email services flag accounts with too many incorrect emails, we needed to ensure we had an updated email list before sending out any more online communications.

Service Objects’ DOTS Email Validation Service helped us ensure our contacts were accurate and up-to-date. The end result was nearly doubling the open rate in our latest e-mail campaign. The best part was how quick and easy the process was, and our updated list was returned to us in less than 24 hours!"

"Our client, the Smithsonian, underwent a year long, extensive survey of visitors to their 15 museums to better serve their customers. Service Objects’ Demographics Plus played a valuable role in this project by providing additional insight by adding demographic data to the visitor survey database. The appended data helped facilitate additional analyses important to the Smithsonian project. I would definitely use Service Objects’ data quality solutions in future marketing research projects."

"I wanted to let you know how much your service has contributed to our operation. The address validation process has been a great help in a number of important ways. We've improved our mailing efficiency, and most importantly, the additional county information has opened up important opportunities for fund raising with foundations that only operate in specific counties."

"In our efforts to help expand broadband coverage for rural locations, Great Plains Communications contacted Service Objects to help maximize our coverage according to the FCC's Alternate Connect America Model (A-CAM). We were using engineering firms to gather data on hard to find rural locations, but they were costly - as much as $15-$18 per location - and many of the results were inaccurate.

Service Objects worked with us to obtain the most precise results at a fraction of the cost we were paying the engineering firms. Their commitment to ensuring the accuracy of the location data they provided really showed, and they won the hearts of everybody at Great Plains. We are paying significantly less per address, and they helped us find 20% more locations than we thought were possible without driving our coverage areas.

Service Objects' is the only company we have found that has a financially backed guarantee to ensure the data we submit is HUBB compliant. None of the other engineering firms we engaged came close to providing the high level of service, cost-efficiency and data accuracy that we received.

To sum it up, the simplicity and cost effectiveness of Service Objects' A-CAM solution is incredible - they beat our expectations in every way."

"One of the best decisions we made to increase productivity at IPA Asset Management was deciding to use Service Objects' Address Validation service. By connecting our system to Service Objects' API protocol, we prevent mistakes and duplications before they happen, helping us keep our efficiency flowing."

"We use Service Objects’ FastTax to handle the complexities of California sales tax in our e-commerce system. It is very accurate - it’s basically ‘set it and forget it.’ We’ve never had a problem and are happy to have a solution that makes calculating sales tax so easy."

"I am very satisfied with how my customer service requests were handled. It was my first experience and every question I asked was answered quickly and clearly. I could not be more pleased."

"Thanks to your entire staff for all your help with my address validation project. From technical to business questions, I have never dealt with a more knowledgeable and helpful group. The product is excellent and the support is well beyond expectations."

"Delivering a pristine lead is critical in the online marketing and lead generation business. Service Objects has helped add value to the services we provide our clients by helping to ensure the quality of leads that are generated through our landing pages."

"We were amazed that you were able to find any telephone numbers for the 20 year old data we submitted. Considering the age of the data, we were thrilled to get 20% matched to phone numbers!"

"My experience was great. I had to geocode a list of Rita evacuees staying here at the City of Richardson, since you return LAT, LONG with the list it was very easy for me to display it on a map using ArcGIS."

"As has been our experience, the ordering process and service was exceptional. We only wish all third party data providers were as easy to work with as Service Objects."